Serves as the primary point of contact for members and providers, managing inbound and outbound calls and emails with professionalism.
Researches and resolves inquiries on benefits, eligibility, claims, and billing to ensure first-contact resolution and meet department metrics.
Supports escalation intake, collaborates with internal teams, and assists members with portal navigation to promote digital self-sufficiency.
Evry Health is on a mission to bring humanity to health insurance with high-technology health plans. It is the major medical division of Globe Life, which has 16.8 million policies in force, over 3,000 corporate employees, and an A (Excellent) rating from A.M. Best for 45+ years.
Investigate and resolve debit card and Zelle disputes while ensuring Regulation E compliance.
Review chargeback statuses, handle unposted cardholder items, and prepare checks as needed.
Process Zelle dispute claims, comply with MasterCard and network rules, and prepare monthly reports.
First American Bank is a community bank with international expertise, serving customers across Illinois, Wisconsin, and Florida, with over 60 locations and assets of $8+ billion. They offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations, fostering a supportive and development-focused culture.
Develop practical workforce enablement resources, including job aids, quick-reference guides, FAQs, and learning pathways.
Translate technical and operational information into clear, employee-friendly content for easy adoption of new processes.
Partner with subject matter experts and stakeholders to gather requirements and align materials with business needs.
Jobgether is a platform that uses AI to match candidates with job opportunities. It connects top-fitting candidates with hiring companies, managing the initial screening process. The culture is remote-first and inclusive, emphasizing collaboration and professional growth.
Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.
Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.
Manage and resolve customer support cases for Entrust software products with professionalism and timely communication.
Troubleshoot technical issues on Linux appliances running on VMware and other hypervisors via screen shares and knowledge bases.
Collaborate with Engineering, Sales, and Product teams to advocate for customers and drive continuous improvement.
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. They serve customers in over 150 countries and employ a diverse global workforce focused on collaboration and innovation.